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Wishes

2019 was not too long we hope we have played a role in impacting your business positively and even in 2020 we will make so much meaningful impact. For us to be able to deliver an extra awesome service on the new year, we had to change the following:

 

Contact Number:

New Contact Number: 086 999 0962

Old Number to be forwarded to new number: 010 10 95955

The old contact number will forward all calls to the new number. We request that you discontinue using any of the cellphone numbers you may have but only use the official number for record keeping and help us improve the level of service we offer. The number change will be effective from 18th of December 2019.

 

Banking Details:

New banking details are as below, all other banking details you had will need to be substituted with the new ones. Please strictly use the below banking details only for EFTs and Machine deposits, Teller Deposits will be subject to processing fee. ALWAYS SEND PROOF of Payment for Records Please. Effective, immediately

bank

Ozow (i-Pay) Payment Method:

There has been multiple issues with payfast payments over the past few months. We have introduced a very safe and easy way to pay online using instant EFT by Ozow. This is now recommended payment method for online payments.

 

Operating Hours:

Only from the 23rd of December 2019 to the 6th of January 2020, support hands will be limited. Hours will be as follow:

8am to 18h00pm, Livechat will be less responsive during this period. All emergency tickets will be resolved in less than 3hrs.

 

Grace Period:

From the 1st of January, the deadline to have services suspended will be the 5th day after due date of the invoice. We would kindly ask that invoices are settled at least on time, no arrangement will be made to alter the day of suspension.

 

December January Billing:

For January hosting, invoices will be generated on the 15th for some people who wish to pay early, the last cut off date for suspensions will be 6th January and no exception will be made.

 

Once again, we would like to thank you for working with us, we promise to help you shine out 2020.

 

 

Yours Sincerely

Mzansi Hosting Team.

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